However, customer feedback demonstrates that taking just 3 capsules per day will still provide benefits.
ABOUT NUCHIDO TIME +
However, customer feedback demonstrates that taking just 3 capsules per day will still provide benefits.
ORDERS +
How can I pay for my order?
We accept the following payment methods:
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- Visa
- Visa Debit
- Maestro
- Mastercard
- American Express
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Is it safe to order online?
You can be assured that shopping with Nuchido is safe. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
How do I know Nuchido has received my order?
Once you've placed you order, an order confirmation email will be sent to you which will include your order number and a link to track your order; this can take up to 30 minutes to arrive in your inbox. Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.
To ensure that this goes into your inbox please add support@nuchido.com to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email please contact us at support@nuchido.com
Can I make changes to my order? (e.g. address)
As soon as you place an order we are working on it as we aim to complete your orders with top efficiency. Unfortunately this means we will be unable to make any changes as it’s already being processed by our team. If you are on a subscription with us, you can manage your subscription at anytime here and edit your address and delivery schedule.
Can I cancel my order?
To make sure you receive your order as soon as possible, we'll start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel or edit it. If you are signed up to a subscription, you can cancel and manage your subscription by logging into your account.
What should I do if I receive a faulty item?
We're sorry to hear that you've received a faulty item. So we can get this sorted for you, please email us at support@nuchido.com with the following info:
Your name
Your order number
Product name & code (this can be found on your order confirmation email)
Picture of the fault / incorrect item
Can I exchange my product?
Unfortunately we don't offer an exchange facility.
Can I return my order and get a refund?
We will refund your original payment method if stock is returned unopened and undamaged within 30 days.
Please email support@nuchido.com to notify our team that you are making a return. Unauthorized returns may not be received back into the warehouse.
Return the stock unopened to the following address:
Nuchido Limited,
c/o Assembly & Packaging Services Ltd,
5 Cowley Rd,
Blyth
NE24 5TF
It can take a week or so for our warehouse to process a return as they need to check the stock for quality before they can book it back into stock.
Please send a copy of the postage receipt as proof of postage to support@nuchido.com.
Refunds can not be made in the event of stock being lost in transit.
Please note that we can’t refund delivery/ shipping charges
On confirmation of the stock being booked back in with no issues, we will issue a refund to the original method of payment.
DELIVERY +
Where do you deliver?
Nuchido delivers worldwide.
How much does shipping cost?
Shipping costs are based on your shipping location and are calculated at checkout prior to placing your order.
Where is my order?
You can track your order by following the tracking link in your shipping confirmation email.
What are my delivery options?
We currently only offer standard delivery which is estimated to take between 3 - 6 days.
Do I have to pay customs charges for my order?
Unfortunately Nuchido is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Nuchido. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
Customers are responsible for ensuring that the product will meet customs requirements on import at their destination country. Additional documentation may be required to import into international destinations, please inform Nuchido if you are aware of any such requirements and require additional documentation.
When will I receive my order?
From your order date please allow 3 - 6 days for delivery.
Do you deliver to PO boxes?
We do deliver to PO Boxes.
Are there any postcode restrictions?
There are no postcode restrictions.
YOUR ACCOUNT +
How do I login to my account?
You can manage your subscription by logging into your customer account. Use the email address and password that you set up when you made your purchase.
Here you can update your shipping address, payment details and your delivery schedule; you have total flexibility to manage your own account details.
What should I do if I’ve forgotten my password?
On your account page click the 'forgot password' option and follow the steps to reset. Still having issues? Email us at support@nuchido.com and we'll see how we can help.
How do I change my password?
Simply log into your account using your current password then follow the steps under the account information section.
How do I change my email address?
Log into your account using your old email address and click on 'edit email address/password' under My Info. Once these changes have been made, hit continue and your changes will be saved.
Why am I experiencing problems when entering my payment details?
This is a 3D Secure payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information, please contact your bank.
How do I unsubscribe from your newsletter?
Just hit 'Unsubscribe' button at the bottom of the email newsletter.
How can I contact you?
Email us at support@nuchido.com
How do I change my saved addresses?
Simply log into your account and click the 'addresses' option. From here you can either create a new one or edit an existing one.
How do I change my saved payment details?
Simply log into your account and click the 'payment details' option and either add, delete or edit your payment options.