FREQUENTLY ASKED QUESTIONS +

What happens if I forget my second dose of 3 capsules?
Simply take the next dose when you remember. We recommend leaving 6 hours between your first and second dose. Also we don’t advise taking the second dose within 4 hours of going to bed, as they do contain a small amount of caffeine (3mg per serving of 3 capsules).
 
Do I need to take the full amount of capsules recommended per day?
To achieve the recommended dose of each ingredient we advise taking the full dosage of 6 capsules per day. Our clinical trial results are based on taking the full dosage. However, if you are just starting to use Nuchido TIME+, or are frequently forgetting your second dose, customer feedback demonstrates that taking just 3 capsules per day will still provide benefits.
 
Will reducing the number of capsules taken affect the efficacy of the product?
Yes, as to achieve the results demonstrated in the Nuchido TIME+ clinical trials, the recommended dose of each ingredient needs to be taken so you need to take the recommended dosage of 6 capsules.
However, customer feedback demonstrates that taking just 3 capsules per day will still provide benefits.
 
Do I need to take TIME+ with food?
You do not have to take TIME+ with food. However, if you suffer from nausea when taking capsules generally, then we recommend they are taken alongside or after food consumption to reduce any potential nausea.
 
Can I take TIME+ alongside my medication?
If you are taking medication, you should always consult your medical professional before taking any supplements.
 
Can I take Time+ alongside other supplements?
We do not recommend taking Nuchido TIME+ in addition to other supplements which contain the same or similar ingredients. This is because TIME+ contains your recommended daily intake of several ingredients, therefore consuming several supplements with similar ingredients could take you over your recommended daily limits.
 
Do I need to refrigerate TIME+?
We recommend you store your TIME+ in a cool dry environment below 25°C and out of direct sunlight.
 
How long will it take before I see any results?
Unfortunately, it is hard to answer this question as everyone’s biology is unique. At a cellular level we have found in clinical testing that NAD+ levels rise on average by 242% within two weeks of consuming TIME+.
Customer feedback demonstrates that some people notice a positive different to their health within a week of using Nuchido TIME+, others don’t see or feel noticeable changes in their health but then on reflection they recognize more subtle benefits.
 
Efficacy will depend on an individual’s age and general health, but boosting NAD+ is not just about repairing damage in your cells but also preventing damage in your cells. Taking Nuchido TIME+ should be seen as a long-term investment in your cellular health.
 
After 1-2 months of supplementation can you stop and still maintain high levels of NAD, then re-supplement a year later?
It is recommended that you continuously take TIME+ to maintain the beneficial effects. Boosting NAD+ is not just about repairing damage in your cells but also preventing damage in your cells. Taking Nuchido TIME+ should be seen as a long term investment in your cellular health.

How long do the effects last?
Efficacy will depend on an individual’s age and general health, but boosting NAD+ is not just about repairing damage in your cells but also preventing damage in your cells. Taking Nuchido TIME+ should be seen as a long-term investment in your cellular health.
 
Do I need to continue to take the product to maintain the benefits?
It is recommended that you continuously take TIME+ to maintain the beneficial effects. Boosting NAD+ is not just about repairing damage in your cells but also preventing damage in your cells. Taking Nuchido Time+ should be seen as a long term investment in your cellular health.
 
Why does Nuchido TIME+ contain caffeine?
TIME+ contains a tiny amount of natural caffeine. This only occurs in the product as a natural constituent of the green tea and isn't added in its anhydrous form.
 
I am trying to avoid caffeine – how does a daily recommended dose of Time+ compare to a cup of coffee?
One full daily dose of Time+ (6 capsules) contains 6mg of caffeine, the average cup of coffee contains ~95mg (this can vary based on the size and type of coffee).
 
Is the supplement Vegan?
Yes Nuchido TIME+ is both vegan and gluten free. It also received the Vegan Society Trademark.
 
Can you take Time+ while simultaneously taking a precursor?
One full daily dose of Nuchido Time+ contains the maximum suggested dose of Vitamin B3 for daily supplementation. Therefore, avoid taking alongside other Vitamin B3 derivatives including niacin, niacinamide, nicotinamide, nicotinic acid, nicotinamide riboside, nicotinamide mononucleotide.

How do I change my delivery address/delivery schedule/dispatch date/bank details?
If you log into your account on Nuchido.com or Nuchido.co.uk then you can review the personal details linked with your account and make any changes.
 
Trial results/reviews/testimonials
To view the results from our clinical trials and to read testimonials from our customers please follow the link below.
https://nuchido.com/pages/our-science

Where do you deliver to? How much does it cost for shipping to…..?
Nuchido delivers worldwide and delivery costs based on your shipping location are calculated at checkout prior to placing your order
 
Can I measure my NAD+ levels?
There aren’t currently any reliable consumer friendly NAD+ testing kits available. This is due to the unstable nature of NAD+ which degrades very easily. In our trials, we partner with academic labs who routinely perform such testing using a technique called mass-spectrometry and all blood is immediately placed on ice to prevent degradation.
 
How is Nuchido TIME+ different to precursor-based supplements such as nicotinamide riboside (NR or nicotinamide mononucleotide (NMN)?
NR and NMN do not address the root cause of NAD+ decline, whereas Nuchido TIME+ uses a unique whole-systems approach that does. We have a detailed blog post about the ingredients in our product and how it works. Please see: https://nuchido.com/blogs/articles/ageing-nad-and-biological-complexity
 
Will Nuchido TIME+ cause a “niacin flush”?
Nuchido TIME+ contains nicotinamide which does not cause a niacin flush. Due to regulations we must label nicotinamide as “Niacin (as nicotinamide)” even though it is structurally different to niacin and does not cause flushing.
 
Are the ingredients in Nuchido TIME+ safe?
Nuchido TIME+ is a food supplement that is manufactured to GMP standards and compliant with all UK and EU food supplement regulations (we are a UK based company). This includes The Food Supplements Directive which lists the vitamins and minerals which are permitted for use in food supplements and the recommended levels of use. All of the ingredients in Nuchido TIME+ are permitted as safe and have been assessed and approved by the European Food Safety Authority (EFSA).
 
Can Nuchido TIME+ be used alongside NAD+ IV therapy?
Nuchido TIME+ works to restore the bodies ability to continuously recycle NAD+ as it is used up in the cell. This unique approach means that Nuchido TIME+ can be used alongside IV NAD+ infusions to prolong the effects and sustain higher NAD+ levels.
 
Does Nuchido TIME+ cause methyl donor depletion?
Nuchido TIME+ is designed to avoid the methylation problems associated with other NAD+ boosting products such as NR and NMN.

ORDERS +

Do I have to pay customs charges to my order?

Unfortunately Nuchido is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Nuchido. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

Customers are responsible for ensuring that the product will meet customs requirements on import at their destination country. Additional documentation may be required to import into international destinations, please inform Nuchido if you are aware of any such requirements and require additional documentation.

How can I pay for my order?

We accept the following payment methods:

-Visa

-Visa Debit

-Maestro

-Mastercard

-American Express

You can be assured that shopping with Nuchido is safe. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

Is it safe to order online?

You can be assured that shopping with Nuchido is safe. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

How do I know I have received my order?

Once you've placed you order, an order confirmation email will be sent to you which will include your order number and a link to track your order; this can take up to 30 minutes to arrive in your inbox. Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

Will I receive a confirmation email when I place my order?

Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add care@nuchido.com to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email please contact us at care@nuchido.com

Can I make changes to my order? (Eg. Address)

As soon as you place an order we are working on it as we aim to complete your orders with top efficiency. Unfortunately this means we will be unable to make any changes as it’s already being processed by our team.If you are on a subscription with us, you can manage your subscription here and edit your address and delivery schedule.

Can I cancel my order?

To make sure you receive your order as soon as possible, we'll start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel or edit it.If you are signed up to a subscription, you can cancel and manage your subscription here.

What should I do if I receive a faulty item?

We're sorry to hear that you've received a faulty item. So we can get this sorted for you, please email us at care@nuchido.com with the following info:

-Your name

-Your order number

-Product name & code (this can be found on your order confirmation email)

-Picture of the fault / incorrect item

Can I exchange my product?

Unfortunately we don't offer an exchange facility.

DELIVERY +

Where is my order?

You can track your order by following the tracking link in your shipping confirmation email.

What are my delivery options?

We currently only offer standard delivery which is estimated to take between 3 - 6 days.

Do I have to pay customs charges for my order?

Unfortunately Nuchido is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Nuchido. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

Customers are responsible for ensuring that the product will meet customs requirements on import at their destination country. Additional documentation may be required to import into international destinations, please inform Nuchido if you are aware of any such requirements and require additional documentation.

When will i receive my order?

From your order date please allow 3 - 6 days for delivery.

Do you deliver to PO boxes?

We do deliver to PO Boxes.

Are there any postcode restrictions?

There are no postcode restrictions.

TECHNICAL +

What should I do if I’ve forgotten my password?

Forgot your password? On your account page click the 'forgot password' option and follow the steps to reset. Still having issues? Email us at care@nuchido.com and we'll see how we can help.

How do I change my password?Need to change your password? Simply log into your account using your current password then follow the steps under the account information section. 

How do I change my email address?

It's super simple! Just log into your account using your old email address and click on 'edit email address/password' under My Info Once these changes have been made, hit continue and your changes will be saved!

Why am I experiencing problems when entering my payment details?

This is a 3D Secure payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information, please contact your bank.

How do I unsubscribe from your newsletter?

Just hit 'Unsubscribe' button at the bottom of the email newsletter.

How can I contact you?

Email us at care@nuchido.com

How do I change my saved addresses?

Simply log into your account and click the 'addresses' option. From here you can either create a new one or edit an existing one.

How do I change my saved payment details?

Simply log into your account and click the 'payment details' option and either add, delete or edit your payment options.

How do I change my contact preferences?

You can choose how you want us to contact you about things we think you'd like to hear about. Don’t wanna keep up with our latest goings on, offers and all things PLT? No worries, simply log into your account, click on contact preferences and un-tick all contact options.